Delivery & Returns

All the items we make are bespoke for each customer. We try to make our pictures and details as clear as possible so that our valued customers can see what they will receive before they buy. On this basis, you will appreciate that we cannot accept back goods simply because they are not quite as expected or because of a change of mind.

We will, of course, refund or repair goods that have been returned because of a manufacturing fault. There are 2 ways you can use this service:

1. In Person - call in to House of Williams London at 48b Hendon Lane, Finchley, London N3 1TT, to arrange for a refund via Amazon if you paid by credit or debit card (you need to bring your invoice/receipt with you). Please note because the refund needs to be processed via our online division you are required to contact us first, Monday - Friday between 10am and 4pm.

2. By Post - follow the guidelines below so that we can refund your payment as quickly as possible:

• Please notify us within 30 days of receipt of your goods (immediately if item received damaged) by email to or by telephoning our Customer Service Department on 0208 446 8538. Telephones will be manned Monday to Friday from 10am until 4pm.
• Replace the item in its gift packaging (e.g presentation box) as well as its protective packaging. If this protection has been discarded, please ensure that the item is safely packed as, if it becomes damaged, it may affect our ability to give a refund. Please send any returns to:

House of Williams London Returns Dept
48b Hendon Lane
London N3 1TT

• Please use Special Delivery postage to make sure that the item is insured whilst in transit.
• Once we receive your item, if agreed, we will promptly authorise a refund.

Faulty Goods - Any goods that are faulty will be refunded immediately on receipt of the goods back.
Undamaged Goods - Please be aware that we are unable to refund postage cost on the return of undamaged goods.

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Rings have arrived and they are better than I expected. I am very happy with the rings and would like to thank you for the work you have done.

Richard Jacob 31/08/2015

I just wanted to say big thanks for the two lovely wedding anniversary rings. My wife and I love them so much. You have taken great care about our order, and find us the best solutions. This is fabulous and fantastic service. Thank you so much. Thero from Cambodia

Nuon So Thero 24/08/2015

Just to let you know we received the rings today, absolutely fab! am so pleased with mine.Thank you for putting together exactly what we wanted, delighted

Linda & Don 17/08/2015

Just wanted to say a big thank you for the finished wedding ring. Your service from start to finish has been excellent and very helpful. The opportunity to have a replica ring made was extremely useful and was well worth the small cost. Lisa is over the moon with her finished wedding ring and says it is exactly what she wanted in every detail, the quality is superb and your service first class. Thanks again for such a lovely ring at a very competitive price and an exceptional service. I have no hesitation in recommending your service to others.

Andy Judge 11/08/2015

Hi Jonathan, I just wanted to say thank you for my exquisite ring, I love it! It's exactly how I wanted, thank you so much for your advice! I was so nervous opening the parcel, but I didn't have to be, it's perfect!

Rene 24/07/2015